Stackey AI — Refund Policy

Last updated: September 8, 2026 · Operated by: START LANDS Inc.

Beta notice: Purchasing Credits is not yet live on Stackey AI — the Service currently runs on a bring-your-own-API-key (BYOK) basis (Section 2 of our Terms of Service). This page describes the refund rules that will apply once Credit purchases launch, and is not a separate agreement — it restates and clarifies Section 4A of the Terms of Service. If anything here conflicts with the Terms of Service, the Terms of Service control.

1. What This Policy Covers

Stackey AI does not sell or ship any physical product, so there is nothing to "return." This policy covers refunds of money paid for Credits — the prepaid unit used to pay for AI generation requests when you are not using your own API key.

✓ Refundable — unused Credits, within 7 days

If you have not used any Credits from a specific purchase, you may request a full refund of that purchase within 7 days of the purchase date.

✕ Not refundable — once any Credits from that purchase have been used

Partial refunds for partially-used purchases are not offered. The moment even one Credit from a purchase has been spent, that purchase is no longer eligible for a refund.

✕ Not refundable — dissatisfaction with AI output quality

We do not refund Credits because a generation didn't match your expectations, was inconsistent with a prior generation, or was rejected by a model's own content filter (including a false-positive rejection of ordinary content). The compute cost is incurred whether or not you're happy with the result, for the same reason a print shop doesn't refund ink because you didn't like your own design — see Section 9 of the Terms of Service.

✕ Not refundable — auto-renewal charges already processed

If a subscription renews automatically and the charge has already gone through, that charge is final. To avoid a renewal charge, cancel before the renewal date.

Subscription Credits vs. add-on Credits

Credits included in a monthly or annual plan expire at the end of that billing cycle and do not roll over — this is separate from refund eligibility. Credits purchased as a one-time add-on do not expire and remain usable even if your subscription lapses.

2. How to Request a Refund

Contact us (Section 4 below) within 7 days of your purchase, from the email address on your account, stating the purchase date and that no Credits from it have been used. We will verify against our own records and process approved refunds back to your original payment method through PayMongo, our payment processor.

3. Failed or Duplicate Charges

If a payment fails to complete but you were charged anyway, or you were charged twice for the same purchase due to a technical error, contact us and we will investigate and refund the erroneous charge in full — this is not subject to the 7-day window above, since it isn't a change-of-mind refund.

4. Contact

Contact details for START LANDS Inc. will be added here.

This policy should be read together with our Terms of Service (Section 4A) and Privacy Policy.